1447 personnel upskilled in bumper training year for CrestClean
April 12, 2023
CrestClean has had a bumper year of upskilling, hosting 315 unique training events in 2022, at which 1447 people gained new cleaning qualifications — an increase of 30 per cent compared to the previous year.
The commercial cleaning company has an extensive training programme, which it delivers through its Master Cleaners Training Institute (MCTI).
The institute has 11 accredited trainers, with another six planned for this year, plus 78 induction trainers throughout New Zealand.
“We focus on providing training to all our regions, which is a large part of our success,” says MCTI’s General Manager of Training, Liezl Foxcroft.
“That, and the fact that all our trainers have completed specialist courses to become expert technicians in their fields.”
Liezl attributes the growth in training numbers to a combination of the company’s growth and improved systems and processes.
“We had a lot of new franchisees join CrestClean last year, and existing franchises have grown by taking on new employees. We’ve also streamlined the delivery of our training courses.”
All CrestClean franchisees must complete induction training before going onto a customer site. They must also complete MCTI’s Module 1 training within the first three months of joining CrestClean, and Module 2 within six months of completing Module 1, followed by a ‘Skills’ refresher course each year.
Franchisees can also choose to undertake training in Hard Floor Care, Carpet Cleaning and Pure Water Window Cleaning, if they wish to offer these specialist services to their customers.
“They really appreciate the knowledge and skills gained because they know exactly what they are supposed to be doing, and what chemicals and equipment they should be using,” says Liezl.
“We are always looking at new research and new opportunities in the industry to see what’s new, what’s coming up and what we need to do in the training space, to stay at the top of our game.”
